Final Update: Palm did replace my Pre by sending a brand new one via UPS within a week of me sending in the pictures – pretty impressive. Their tech support was pretty good too, they are based in Argentina but they were good at their English and friendly. The new phone is fantastic and version 1.3.1 of WebOS is great. The fact that it runs Linux and has a freely-installable Terminal app and a wicked dev community is a nice bonus too

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